Privacy Policy
Effective date: 01/07/2026
Last updated: 01/07/2026

Privacy Policy
BridgeTwo Ltd ("BridgeTwo", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under UK data protection law.
By using our website, you agree to the collection and use of information in accordance with this policy.
Who we are
BridgeTwo Ltd is an independent construction project and programme services consultancy based in Bristol, supporting organisations across the South West and surrounding regions.

Registered office:
80 Queens Road
Clifton
Bristol
BS8 1QU

Email: hello@bridgetwo.co.uk

What information we collect
Depending on how you use our website, we may collect the following information.
Information you provide
When you complete a form on our website, request information or contact us, we may collect:

• Name

• Email address

• Telephone number

• Organisation (where provided)

• Details about your enquiry or project

• Marketing preferences

• Any other information you choose to provide
   

If you download resources such as our Capability Statement, we may also record which resources you requested.

Information collected automatically
When you visit our website, we automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Navigation through the website

• Referring website

• General location (such as town or region)
   

This information helps us understand how visitors use our website and improve its performance.

How we use your information

We use your information to:

• Respond to enquiries

• Provide information you have requested

• Send requested documents or downloads

• Improve our website and user experience

• Understand how visitors interact with our website

• Measure the effectiveness of our marketing

• Manage and improve our services

• Comply with legal obligations
   

Where you have given permission, we may also send occasional updates about BridgeTwo's services, news and insights. You can unsubscribe at any time.

Lawful basis for processing
Under UK GDPR, we rely on one or more of the following lawful bases:

• Your consent

• Performance of a contract or steps prior to entering into a contract

• Our legitimate interests in improving our website and growing our business

• Compliance with legal obligations
   

Cookies and tracking technologies

Our website uses cookies and similar technologies. These include:

Google Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve content, navigation and overall website performance.

Google Analytics may collect information such as:

• Pages viewed

• Time on site

• Device information

• General location

• Traffic sources
   

Google Ads
We use Google Ads and related tracking technologies to:

• Measure advertising performance

• Understand which campaigns generate enquiries

• Show relevant advertisements to previous website visitors (remarketing), where consent has been provided
   

Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through anonymous session recordings, click tracking, scrolling behaviour and heatmaps.
This helps us improve the usability and effectiveness of our website.
Microsoft Clarity does not collect information intended to personally identify visitors.

Hotjar
We use Hotjar to analyse visitor behaviour using heatmaps, anonymous session recordings and user interaction data.
This allows us to improve the experience of our website by understanding how visitors navigate and use our pages.

Cookie consent
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can update or withdraw your consent at any time using our cookie preferences.
You can also control cookies through your browser settings.
Please note that disabling some cookies may affect the functionality of the website.

Marketing communications
If you choose to receive updates from BridgeTwo, we will use your email address to send relevant news, insights and service updates.

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

How long we keep your information
We only keep personal information for as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.

Enquiry information is generally retained only for as long as reasonably necessary to manage the enquiry and our business relationship.

Sharing your information
We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our website and business, including providers of:

• Website hosting

• Website analytics

• Marketing platforms

• Customer relationship management (CRM)

• Email marketing services

• Cloud storage

• IT support
   

These providers process information only on our behalf and under appropriate contractual safeguards.
We may also disclose information where required by law.

International transfers
Some of the technology providers we use may process information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

While no online system can ever be completely secure, we continually review our security practices to help protect your information.

Special category data
Our website is not intended for collecting sensitive personal information.

Please do not submit confidential, medical or healthcare information through our website forms.

Your rights
Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Restrict or object to processing

• Withdraw consent where processing relies on consent

• Request transfer of your data where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)
   

Further information is available at:
https://ico.org.uk

Links to other websites
Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to this policy
We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:

BridgeTwo Ltd
80 Queens Road
Clifton
Bristol
BS8 1QU

Email: hello@bridgetwo.co.uk